Support

Q: Can I install Web CEO for Windows Vista OS?

A:Yes, Web CEO is fully compatible with Windows Vista OS. Just note that you should install Web CEO to the folder suggested in Vista by default.

Q: Do you support the double-byte characters?

A:This version of the program does not provide full support for Unicode yet. So far it is available in the Optimization tool only. Please be patient - we plan to include this in future versions of Web CEO. We apologize for the inconvenience.

Q: How can I install Web CEO for a Windows user with limited access?

A:Only administrators can properly install Web CEO, because it is required that the user is permitted to write to program and system folders, and registry. At the same time, it is important that the program is installed and accessed under the same Windows user account.
We offer such a compromise: temporarily move the user account to Administrators group. For the Web CEO installation, select a folder where the user has access - do not select the prompted C:/Program Files. After the installation is complete, remove this user from the Administrators group; this won't affect Web CEO's performance.

Q: I cannot log on because of the `Password Incorrect` / `Can`t recognize this user` error. Why?

A:You might have misspelled the password (or username). We recommend that you should COPY and PASTE your username and password. Keep in mind they are case sensitive. Don't use national characters.

However, if you've misspelled your username or password, the program would react in prompting you what you have done wrong. Retry entering password or username in the form, and log on.

Q: I e-mailed to Web CEO support, but never got an answer. Why?

A:We usually answer all emails within 24 hours (Mon through Fri). If you haven't received our reply, most likely, there is some anti-spam program preventing you from this. In order to receive our letters, check that 'support@webceo.com', our general e-mail address, and Web CEO Support Angels' personal e-mail addresses are not blacklisted with your spam blocker.

Besides, we have discovered that those our clients using the Gmail services have the following problem: the Web CEO messages come to the 'Spam' Gmail boxes immediately. So, if your mail provider is Gmail client, please check this too.

Users of SpamArrest and similar services should make sure that they can get e-mails from 'support@webceo.com'.

If you personally don't use the anti-spam software, the message blocking might take place on a higher level -- your ISP or network administrator. Ask them to verify that you can receive e-mail messages from 'support@webceo.com'.

Anyway, resend your original request to us, because we don't know that our reply was deleted or filtered.

Q: If I log as a different Windows user to the same computer, I receive the `Network error: Server busy` error message. Why?

A:You must install and use Web CEO under the same Windows user account belonging to the Administrators group.

Q: Is Web CEO compatible with Windows 7?

A:Yes, Web CEO is fully compatible with Windows 7, provided that you install the program to the default prompted folder.

Q: The program does not seem to properly report keywords written in German, Danish, etc. (extended Latin). Why?

A:If you have your national character set as default in your 'Regional & Language Options', then you shouldn't have problems with checking such words on the major search engines that provide data in UTF8.

Check the Windows 'Regional Settings':

- Settings > Control panel > Regional and language options for Windows XP;
- Control panel > Clock, Language and Region > 'Region and Language' > 'Change location' > 'Change system locale' for Windows Vista or 7.

Make sure that you have your country selected as your location and your language selected as the language version of the non-Unicode programs.

Q: What are the minimum system requirements needed for installation and operation of WebCEO?

A:The Minimum System Requirements are:

1. Computer:
Intel Pentium class processor 500 or higher. The PowerPC is not supported.

2. Operating system:
Windows 2000/XP/Vista/Windows 7

3. Memory:
RAM 256 MB (512 MB RAM and more is recommended to perform a number of tasks simultaneously or run complex Web site/search engine scanning tasks).

4. Hard Disk space:
HDD 130 MB free space for installation. With regular Web CEO task performance, you will need about 500 Kb or more for each Web site depending on the number of its links/pages.

5. Video:
800 x 600 pixels and 16-bit color as minimum. In case you set 'Large' font size in the display properties of your computer, Web CEO may not display properly. The recommended screen resolution value is 1024 by 768 pixels with 32-bit color quality.

6. Browser:
Internet Explorer: 5.0 or above.
Internet Explorer does not need to be your default browser, however, it must be installed.

In order to download the latest Internet Explorer version go to:
http://www.microsoft.com/downloads/

7. Internet connection:
Dial-up 28.8K as minimum to run Web CEO (recommended is an always-on Internet connection of 64K or faster).