Q: Can I copy the folder with my data files if I reinstall Web CEO?
A: No, you cannot back up and restore your data files by just copying some files or folders.
The current version of Web CEO protects databases where your info and reports are stored. You must not copy or edit them manually or you bear a risk of losing all your data!
The only legal and proper way to backup and restore your data files is to use the DataGuard Wizard available in the Start Menu > Programs > Web CEO > Web CEO DataGuard.
Q: Can I use one license at several locations?
A: You can install and run several copies of Web CEO under one license.
To register Web CEO at your new location using the same account details, install the program, select the 'I'm An Existing User' option in the 'Unregistered' window, and register with the same e-mail and password that were used for the initial registration. You will receive a list of all projects with activated HitLens and/or Monitoring.
To activate HitLens at the new location, enter the master password and make sure that the local copy of your website is the same at both locations; this ensures that two different tracking codes are not inserted into one page from different places.
Please note: you cannot run two copies of Web CEO simultaneously on different machines under one license.
To synchronize the database, backup your database on one PC using our DataGuard utility and restore the database from this backup on another one.
Follow these steps:
Close Web CEO, and run Web CEO DataGuard by going to Start > Programs > Web CEO > Web CEO DataGuard.
Click Create a backup of Web CEO datafile' to create a backup file.
Copy the created *.wkp file to another machine.
Scan for backups using the DataGuard tool (Restore Web CEO datafiles from backup > Find).
Select the backup file and click Restore.
Please note that you can restore a backup copy only to the Web CEO registered to the same account.
Q: How can I start working with a new site/project?
A: Click 'Add New Site' in the Quick Launch window, or select File > New Site in the main menu.
Enter your site URL, its description, and select a folder in which to place your project. The default is the Main folder, but you can create custom folders if needed. Click 'Next'.
You will be asked to activate traffic analysis for your site. Check 'Activate Your 15-Day Free Trial Of Live Traffic Analysis' if you wish to activate HitLens now, or skip that option to activate later; click 'Next'.
Check that the information is correct and hit 'Finish'.
You can add several URLs to your projects. Click the black arrow on the 'New Site' and select 'Import Sites from the file' option. You can add sites from a *.csv or *.txt file.
The URLs should be entered this way:
www.example1.com, description of the site 1;
www.example2.com; description of the site 2.
Site description is optional. The URLs can be separated from the description by a semicolon, a comma, or by any other delimiter that you specify.
Q: How can I delete a project if I don`t need it anymore?
A: To delete a website from your projects, follow these simple steps:
Check that none of the Web CEO tools is running for the site that you wish to delete.
Make sure the real-time services like HitLens traffic analysis or Big Brother Monitoring are not activated for this project. If they are, turn them off in the Project Manager by selecting the project and pressing the respective buttons below (Note: as soon as you deactivate the service, all data is erased on our servers, so you’ll no longer be able to retrieve reports.
Right-click on the site URL in Project Manager.
Select 'Delete Site' from the pop-up menu.
Confirm the site deletion.
Note: when a site is removed from your projects, all report history for that site is deleted as well.
Q: How can I log on to the program with a different user account?
A: To log on to Web CEO using a different account, please follow these steps:
1. Remove the Auto Log-on checkmark by right-clicking on the plug button in the bottom right-hand corner of the Program window. Double-click the plug button to connect to the Datacenter.
2. Enter your registration details in the Account window. To edit your e-mail address, please click on the button to the right of the e-mail address field.
Please note that as when you log on to Web CEO under another user's account, all information from your own account is erased. To avoid this, please make a backup of your Web CEO database using Web CEO DataGuard. You will be able to restore your previous information when you return to your own account.
Q: How do I change my e-mail or password for Web CEO?
A: You can change the e-mail or password for your Web CEO account by going to Account and choosing Change Password or Change E-mail.
Enter the information and press OK.
Q: How do I check my account info?
A: To view your license type, click 'Help' > 'About Web CEO' in the program main menu. A window consisting of three sections will appear.
In the Product Information section, you will see your Web CEO version and the license type, the Knowledge Base revision and expiration term.
The second section contains your license information - owner name, company, e-mail address, and license number.
The last section lists the Web CEO contact details - address, phone, fax, and e-mail.
Q: I forgot my password
A: To retrieve your account details, you can right-click the connection button at the bottom right-hand corner of the program window, log off, right-click on the plug icon, and choose Forgot Password.
Enter the e-mail address with which you registered and click OK. The password will be sent to you.
You can also use the Password Reminder form at http://www.webceo.com/support/#Password . Enter your e-mail and click 'Send'. The account details will be sent to you in a few minutes.
Q: I need to reinstall the program - how do I log on with my old account?
A: Make sure that you DON'T create a new account after the reinstall, but select 'I'm an Existing User' in the 'Unregistered' window and enter your old registration details there. Take care to enter the e-mail and password correctly.
In case you need to retrieve your password for Web CEO, click here, enter the e-mail address with which your Web CEO license has been registered, and the password will be sent to your mailbox.
