Q: Can I share my data files between Web CEO on different computers?
A: If both copies of your Web CEO are registered with the same license, then your HitLens and website monitoring reports will be the same at both locations; data are stored on our servers, and you can re-request them.
Once you register Web CEO at a new location under your principal account, you will receive all projects with HitLens and website monitoring.
However, if you would like Web CEO to be identical on both machines, you will need to make a backup on one PC and then restore it on the other location.
1. Close Web CEO, and run Web CEO DataGuard Tool (Start > Programs > Web CEO > Web CEO DataGuard).
2. Click `Create A Backup Of Web CEO Data Files`.
3. Copy the created *.wkp file to another machine.
4. Scan for backups using DataGuard tool (Restore Web CEO Data Files From Backup > Find ).
5. Select the backup file and hit Restore.
Please note that you can restore a backup only to the Web CEO registered under the same account where the backup was created.
Q: How to setup Web CEO to make backups daily?
A: To create a daily backup, go to File > Settings > General > DataGuard > Automatic Backup.
Check `Enable Automatic Data Files Maintenance` and select an option (daily, monthly, weekly).
In the `Actions` section, select `Check The Current Data Files And Create Backup`.
Q: I`m going to reinstall Web CEO. How do I keep all my data safe?
A: To keep all your profiles, settings, and reports safe and sound, follow these simple steps:
I. Back up your database before reinstalling:
1) Close Web CEO and go to Start > Programs > Web CEO > Web CEO DataGuard.
2) Press `Create A Backup Of Web CEO Data Files` to create a backup of your current Web CEO data files.
II. Install Web CEO:
1) Download the latest installation file from our download page in order to have the most recent program revision.
2) Run the downloaded installation file `webceo.exe` to install the program on your PC.
3) During the reinstall process, you will be prompted to restore your database from the previously created backup. Accept this option, click `Next`, browse to the backup file, and click `Open`.
4) Enter your password, and click `OK`. The program will connect to the Datacenter and recognize you as an existing user.
Q: My PC has crashed. What should I do to make Web CEO work again ?
A:
In this case you should install Web CEO again using the latest installation file:
1. Download the latest installation file from www.webceo.com/download/ as it is always better to have the most recent program revision.
2. Run 'webceo.exe' to install the program.
3. Choose the 'I'm an existing user' option during the installation, enter your existing registration e-mail and password, and the program will recognize you as an existing user.
In case you don't remember your Web CEO password, you can click the "Forgot password?" button right on the registration window, or go to the Password reminder form at our site http://www.webceo.com/support/#Password to have the password resent to the mailbox with which your Web CEO license was registered.
If you have websites with Hitlens/Monitoring active, you will get the list of them in the Project Manager. To activate HitLens at the new location, enter the master password for HitLens.
4. If you have a backup file, you'll be able to restore your old database from it after the installation. If you have no backup, unfortunately your data from Web CEO (previously created reports and Web CEO configurations) will be lost.
So, if you do have a backup, follow this way:
1) Close Web CEO and run DataGuard (Start > Programs > Web CEO > Web CEO DataGuard).
2) Scan for backups (Restore Web CEO Data Files > Find), select the file, and hit Restore.
Q: There is a problem with Web CEO database (`Incorrect DB Signature` error or others)
A: Your data files may be corrupted. You can try repairing them using Web CEO DataGuard.
1. Close Web CEO and open the Web CEO DataGuard utility (Start > Programs > Web CEO > Web CEO DataGuard).
2. Click 'Check And Optimize Web CEO Data Files'.
3. If the message informs you that the repair has been completed successfully, open Web CEO and run the report again.
If the database appears to have irreparable damage, you should replace it with a backup file.
The default location for backup files is C:\Documents and Settings\YOUR_WINDOWS_USER_NAME\My Documents\My Web CEO Projects\Backup.
To restore from a backup, scan for backups (Restore Web CEO Data Files From Backup > Find). Select the backup file and hit Restore. Close DataGuard and run Web CEO again.
If you do not have a backup, please contact support@webceo.com.
