Q: Do I have to pay for HitLens stats if no hits have been counted for the last month?
A: Once you start the HitLens activation process and set up a master password, the HitLens service becomes active. Even if you haven't put the tracking script on your pages and the hits don't get counted yet, you will be charged the monthly minimum of $9.95, since HitLens is now active and some space is reserved on our server for your website database.
In order to start collecting the stats, you need to go through all steps of the activation wizard. This process involves inserting the tracking script into your pages, automatically or manually, and uploading files to your hosting server.
If you're not sure how to correctly activate the HitLens statistics and start the tracking, feel free to contact the support service: support@webceo.com .
Q: Do you offer any money-back guarantee with your software?
A: Yes, the unconditional 30-days money-back guarantee applies to every paid edition (SmallBiz, Professional, SmallBiz Unleashed, Professional Unleashed). If you are not satisfied with the software for some reason, you can request your money back by contacting our support service at support@webceo.com during 30 days after the purchase. Upgrades to higher editions are subject to refunds, too.
Please contact the support service from the e-mail address under which you have registered your Web CEO.
Note that this Money-Back guarantee does not apply to payments for the bundled services (HitLens statistical service, site monitoring service, and knowledge base updates); nor does it retain power after 30 days expire from the moment you have bought / upgraded Web CEO.
Q: Do you supply a boxed version of Web CEO?
A: We don't offer a boxed or CD version of the program to our customers for several reasons.
First, the size of the program installation file is about 24 Mb only, and you can easily download it from the Internet, so this is the main way we distribute it. Second, the program gets updated every two or three days, so it doesn't make much sense to provide you with a boxed version as you will need to update it very often regardless.
You can save the installation file you download from our server in case you think you will need it in the future.
Q: How can I order this software online?
A: Please don't waste time searching our site for the order form. You can order Web CEO very easily by using the built-in 'My Account' feature.
To purchase a Web CEO edition, please click 'Account' in the main menu of the program, and go to 'My Account'. Then, enter your personal and payment details, select an edition and press 'Order now'. You'll be transferred to our payment processor's secure page where the order will be completed.
Q: How do I get invoices for bundled services, e.g. HitLens, Website Monitoring?
A: All invoices as well as your account statement are available through 'My Account'. To see the account statement, view or print invoices, click on 'Account' in the main menu, then go to 'My Account', and switch to the Payment Center tab.
Q: How much will I be charged for the Knowledge Base updates?
A: The search engine knowledge base updates (also known as the Search Engine Pulse service) are free during the first 90 days from the purchase day and can be optionally subscribed to thereafter. You can subscribe to 3, 12, and 18 months of KB support. The longer the KB support period is, the better the discount. The cost per day will depend on the support plan you select and ranges from $.55 per day (if you order 3 months of KB support) to $.3 (if you pay for 18 months at once).
Q: Is it safe to put my credit card details into My Account?
A: Please don't worry -- the credit card info won't be stored in our database or on your PC; it will be stored by our payment processor (SWREG, a US-based company) on a secure server.
The Web CEO Datacenter initiates the payment processor to use the data stored in their database; only asterisks and the last four digits of the credit card number are recorded (i.e. ***********1234). They are not encrypted numbers, so they can't be decrypted.
Q: Is the license price the only charge, or are there some on-going monthly fees?
A: The purchase of a Web CEO license is a one-time charge and you will not need to pay each month for your Web CEO license. The monthly charges take place only if you activate our optional services.
Web CEO offers three services that are optional: HitLens (visitor tracking system), Web site monitoring, and Knowledge Base updates (the Search Engine Pulse Service). When activated, these services are charged additionally and periodically. You can also find more detailed info at this page. If they are not activated, you won't be charged anything.
The only potential on-going charge that is worth mentioning in context of the initial purchase is the search engine Knowledge Base support called Search Engine Pulse. This service is free during the first 90 days from the purchase day and can be optionally subscribed to thereafter. You can subscribe to 3, 12, and 18 months of KB support. The longer the KB support period is, the better the discount. The cost per day will depend on the support plan you select and ranges from $.55 per day (if you order 3 months of KB support) to $.3 (if you pay for 18 months at once). The current prices of KB updates are given at our website.
Q: Is Web CEO designed for SEO specialists and web designers only?
A: No, Web CEO is designed for all user levels. It doesn't matter whether you are an HTML or SEO expert or not, and how many sites you have. You can use Web CEO effectively to move your sites to the top of search engines' results and increase the targeted traffic. Moreover, we have a comprehensive tutorial for novices called Quick Start Guide to Web CEO that explains the purpose and usage of every Web CEO feature in plain English. The tutorial is also available in Russian.
Q: What are the costs for the HitLens traffic analysis service?
A: For a minimum monthly payment of $9.95, you can receive traffic analysis for unlimited websites. Your monthly costs will vary depending on the service plan and the volume of traffic that your site receives. There are two service plans that we offer: Power, which includes all important HitLens reports except for eCommerce and Campaigns, and eCommerce, which includes all HitLens reports.
The monthly charge for HitLens is measured in thousands of page views multiplied by the rate of the chosen plan. For example, if you activate the Power plan, you will be charged $0.59 per 1,000 page views. If you need eCommerce tracking, your charge will be $0.79 per 1,000 page views.
If you have the Power plan and your traffic does not exceed 16,000 page views, you won't pay more than the minimum monthly fee of $9.95. With the eCommerce plan, the minimum monthly fee covers 12,000 page views.
We provide volume discounts for our customers with highly-trafficked sites. The 5% discount is automatically applied if the monthly number of page views is higher than 26,000. The maximum discount is 44%, which is effective if your site enjoys 5,000,000+ page views per month. You can find detailed information about discounts as well as an example of HitLens calculation at this page of our website.
Please note that monthly page views are rounded up to the nearest thousand. If you are switching from the eCommerce to the Power plan, changes will take effect at the beginning of a new month.
Q: What is the difference between the HitLens reporting plans?
A: There are two reporting plans available: Power and eCommerce.
The Power reporting plan lets you view over 90 reports that are organized into eight categories for an in-depth analysis of your visitors. For most users, this is the best choice, unless you sell goods or services online and pay for advertising.
In addition to the Power plan features, the eCommerce reporting plan enables you to analyze your revenues, profits, conversion rates, ROI etc. You can also track your ad campaigns, such as PPC (Google, Overture), banner and text ads, and newsletters.
Q: What is the price of website monitoring?
A: The Website Monitoring service evaluates the performance of the web server hosting your site. It is an optional service, and the price depends on the monitoring interval (period your server is tested) offered by the plan you have chosen for your website:
Free: $0.00 / month, time interval - every 480 min. Silver: : $9.95 /month, time interval - every 30 min. Gold: $18.95 / month, time interval - every 15 min. Platinum: $49.95 / month, time interval - every 5 min.
Q: What is the price to upgrade to a higher edition?
A: If you have a SmallBiz edition but would like to upgrade to Professional, we will only charge $15 above the difference between the price of the edition you own and the one you want to upgrade to.
The most recent information about all our pricing can be found at our website .
Q: What is your phone number?
A: Our contact toll-free phone in the USA is (866) 793-2236, and our phone number in Ukraine is +38 055 232-5371.
Our business hours are: 7:30 AM - 07:00 PM by Greenwich, London or 2:30 AM - 2:00 PM by Eastern Standard Time (New York), Monday through Friday.
Q: Where can I find what exactly the invoice is for?
A: You can see the detailed breakdown of all your payments in 'My Account':
Click 'Account' in Web CEO's main menu and select 'My Account'.
Go to the Payment Center tab, and you'll see the full list of your invoices.
Select the invoice or receipt you wish to view the details for, and click 'Show transaction'.
Q: Why do I need to pay extra for my Knowledge Base subscription?
A: Once you buy Web CEO, all program version updates are offered free of charge. You will also receive a free 90-day Knowledge Base subscription. See our website for more details.
Search engines often change their algorithms and regular expressions. We have several specialists who track those changes in a thousand of search engines daily and modify the Knowledge Base accordingly. That's why this service comes at an extra charge.
Those who regularly use the Keyword Suggestion tool, Ranking Checker, Link Popularity Analyzer, Optimization, Partner Finder, Submission, and PPC Campaigns Manager will need updates on a regular basis. Those who use the HitLens statistics, Monitoring, Editor and Uploader only won't need KB updates, which is why they are offered as an extra service.
If you wish to use these tools to the full extent and receive the KB updates, please extend your KB subscription. Click 'Update Knowledge Base' at the bottom of your Web CEO screen for additional details, including rates.
Q: Why was my credit card charged more than the cost of the software edition I have purchased?
A: If you are a European Union resident and did not enter your VAT number when purchasing a Web CEO license, our credit card processor (SWREG, http://www.swreg.org) will also collect a Value Added Tax (VAT) from your credit card account as an additional cost. In most cases, you can claim this VAT back from your local tax authority. For more information on refunds, please refer to https://usd.swreg.org/cgi-bin/msgwizard.cgi.
Once you enter your VAT number into your account details in Web CEO (Account > My Account > User Information), you will not be charged the VAT with future payments to Web CEO.
Q: Will I be charged for bug fixes and program version upgrades?
A: No. Software updates are free for all Web CEO users for the life of the product, regardless of whether you subscribe to any other services.
Program version upgrades are also free for all existing users. We highly recommend that users upgrade to the newest version of Web CEO; we do not provide support for older versions.
