Technical problems

Q: I use Windows XP and my user account belongs to the Administrators group. If I log on under my user account, Web CEO works fine. However, if I log on as a different user on the same computer I receive the error message "Network error: Server busy.", though the other user account is in Administrators group too.

A: You should install and use Web CEO under the same Windows user account that is given Administrator privileges.

Q: I'm a network administrator. How can I install Web CEO for a user with limited access?

A: Only administrators can properly install Web CEO because it is required that the user can write to program and system folders, and registry. On the other hand, it is important that the program is installed and accessed under the same user account. We offer such a compromise. Temporarily move this user account to Administrators group. For the Web CEO installation, select a folder where the user has normally access (do not select the default prompted C:/Program Files). After the installation is complete, you can remove this user from the Administrators group; this won't affect Web CEO performance.

Q: I have checked my connection settings, they are all correct and other programs using Internet work fine, but I cannot connect to your server. Why?

A: Possibly the system date on your computer is incorrect. To provide our users with connection security, we use SSL certificate to connect to our Datacenter. This certificate has a limited validity period, so if the date mismatch is found during the check, the verification fails, and you are unable to connect. Make sure that the date and time are right in your system settings.

Q: I registered Web CEO but I cannot log on because of the 'Password Incorrect'/ 'License Incorrect' error.

A: You might have misspelled the password (or license). To ensure the correct spelling, we recommend that you COPY and PASTE your license code and password. Keep in mind they are case sensitive. However, in case you enter incorrect license or password codes, the program will react in prompting you what you have done wrong. Retry entering password or license code in the form, and log on.

Q: I reinstalled the program but since my e-mail address was used for the 'Free Edition' registration, my later attempt to use it resulted in an error.

A: You should not have been trying to register your Free Edition for the second time under the same e-mail address. Use the 'Enter Registration Info' option to log on and start working.

Q. What ports does Web CEO use?

A. Web CEO uses ports 80, 443, 25 and 21 (the last one is required in case you're going to use the FTP Uploader).

Q: I cannot connect to your server. I receive error messages that say "Network error" or "Connection timeout".

A: Ensure you are connected to the Internet. Check your connection settings. If your computer is connected to the Internet but the problem still persists, the recommendations will vary depending on the type of your Internet connection (dial-up , permanent connection , local network/proxy server).

In some cases it may help if you specify a longer timeout in 'Connection Timeout' and more attempts to connect in 'Attempts to connect to Web servers' (File> Settings> Common> Connections> General).

> Recommendations for dial-up users
> Recommendations for proxy server users
> Recommendations on firewall issues

Recommendations for dial-up users

Select 'Direct connection' and try again. If this doesn't help, contact your ISP. It may help if you mention that Web CEO uses ports 80 and 443 for direct connection and ask if your ISP uses a firewall (recommendations on firewall issues are given below). If your ISP provides you with the software to connect to the Internet, the connection failures can be caused by the overly secure settings, in this case your ISP can advise you on how to reduce the level of security.

Recommendations for proxy server users

Check your proxy settings in Web CEO. By default, the program tries to use your connection settings as they are given in Internet Explorer connection settings. To verify if Web CEO is configured properly, click 'Settings' in Web CEO File menu and select 'Proxy', then check 'Connect via proxy server' and enter the address and port of your proxy server. If you don't know what proxy server address and port to use, find it in the Internet Explorer LAN Settings (if you use IE 6.0, you should look in Tools> Internet Options> Connections> LAN Settings), or contact your network administrator.

Recommendations on firewall issues

If you use Norton Firewall, Norton Antivirus, Norton Security Server, or Zone Alarm, then:

• Try to disable or close the application for testing purposes. If this doesn't solve the problem, close all tasks except the Internet Explorer using the Task Manager and run Web CEO again. If this doesn't help to identify the conflicting application, contact support@webceo.com.
  
• If it solves the problem, now all you have to do is configure your firewall so that it allows Web CEO's connections through. Click here for detailed instructions on most popular firewalls settings.

Norton Internet Security
Right-click the mouse on the NIS icon in the bottom right corner of your desktop. On the popup menu:

• Left-click the mouse on the 'Norton Internet Security' label to activate NIS properties menu. On this menu:
• Open Status&Settings->Personal Firewall and click 'Configure'.
• Select 'Programs' and add 'webceo.exe' to the list of Manual program control.
• Make sure that you have chosen "Permit", not "Block" :)
• Repeat the above step for wsceokrnl.dll
  (Note: this is a.dll and not .exe file, so choose 'All Files' when you browse files)
• Click 'OK' and run Web CEO again. The program must connect OK.

Zone Alarm
Right-click the mouse on the ZA icon in the bottom right corner of your desktop. On the popup menu:

• Select 'Restore ZoneAlarm Control Centre'
• Choose 'Program Control'. Look up for Web CEO file icons
  (Note: there should be two icons, one for webceo.exe and the second for wsceokrnl.dll).
• Permit these files access to the Internet
  (green checkmark must be present in 'Access' column)
• Click 'OK' and run Web CEO again. The program must connect OK.

Q: What are the minimal system requirements needed for installation and operation of WebCEO?

A: Minimal System Requirements are:

1. Computer:
Pentium class processor 100 or higher.

2. Operating system :
(a) Windows 98 or Windows Millennium
DCOM 1.2 or later must be installed for Windows 98. You can download the latest DCOM version from the Microsoft's Web site: http://www.microsoft.com/com/dcom/dcom98/download.asp.

(b) Windows NT 4.0 with Service Pack 6 installed
MDAC 2.5SP3 or later must be installed for Windows NT 4.0. You can download the latest version of MDAC from http://www.microsoft.com/data/download.htm.

(c) Windows 2000 or Windows XP.

3. Memory: RAM 64 MB (128 MB RAM is recommended to perform a number of tasks simultaneously or run complex Web site/search engine scanning tasks.

4. Hard Disk space: HDD 40 MB free space for installation.
With regular Web CEO task performance, you will need about 500 Kb or more for each Web site depending on the number of its links/pages.

5. Video: 800 x 600 pixels and 16-bit color as minimum. In case you set 'Large' font size in the display properties of your computer, Web CEO may not display properly.

6. Browser: Internet Explorer: 5.0 or above.
Internet Explorer does not need to be your default browser, however, it must be installed.

In order to download the latest Internet Explorer version go to: http://www.microsoft.com/downloads/

7. Internet connection: dial-up 28.8K as minimum to run Web CEO (recommended is an always-on Internet connection of 64K or faster).

Performance of Web CEO's tasks will depend extensively on the speed and quality of your Internet connection. The faster your Internet, the more simultaneous tasks you will be able to run, and the sooner reports will be generated without errors caused by slow connection. Otherwise, you'll have to adjust your connection settings. It principally refers to such bandwidth-consuming tasks as link checking links with Auditor, checking Rankings, Optimization analysis, Submission, and Uploading.

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