Web CEO Online Support
Looking for WebCEO Desktop Support? Visit this page.
Q: What's the difference between Web CEO Desktop and Online?
- With Web CEO Online you are not bound to any software and location: if you have access to the Internet, you have access to tools and reports.
- Web CEO Online is running on our servers, so you can forget about possible task failures caused by a computer crash or an outdated Knowledge Base.
- Though the set of tools is slightly different in Desktop and Online, the core tools are present in both products:
- the Site Rank Checker;
- the Visitor activity analysis, and;
- the Site Auditor.
- Web CEO Online possesses several new tools: (Buzz Tracker, To Do List etc.) and does not include such Web CEO Desktop tools as HTML Editor and Website Uptime Monitoring.
- The Keywords tool, the Submission tool and the Optimization tool are also available Online but represent the 'light' versions of the corresponding tools in the desktop software.
Web CEO Online is intended for use by both starters and professionals while Web CEO Desktop is a purely professional tool.
The Free service plan will allow you to evaluate all the benefits of Web CEO Online before making a decision about which product suits you best.
Q: I'm a Web CEO Desktop user. Why are my desktop login details not valid for Web CEO Online?
A: Web CEO Online and Web CEO Desktop are two different products. Your desktop account does not imply online access. Please don't try using your Web CEO Desktop registration details to sign up to Web CEO Online.
Please go to Web CEO Online site and create a new account there.
There is no connection between Online and Desktop prices. You can use the Free plan in Web CEO Online to evaluate the product. You can then pay for an online subscription plan. This is unrelated to your desktop product price, although you can call our support angels to convert ownership of the desktop software into a specified period of online software use (meaning you won't be using the desktop software further).
Q: Do you have discounts?
A: We do have discounts. They are applied to monthly subscriptions: if you purchase a 3 month subscription you will have 10% off, 12 month subscription - 25% off.
Q: Why does the Pro service plan have service fees?
A: Service fees consist of very small amounts charged for queries to search engines (such as $4 for every 1000 queries). These are charged because of the extra server resources necessary to obtain ranking and backlinks data. Please note that service fees are applied only for the Pro service plan. This pricing plan will let you pay only for the resources that you use and minimize the cost per site.
Q: How do I edit the project URL?
A: If you added a new project and then found that the project URL was mistyped you will have to delete this project and add it once again with the correct URL. We consciously excluded the editing option for project URLs to save our clients from accidental URL changes in the future: once you add a valid site URL all configured reports will run properly.
Q: How do I delete an unnecessary project?
A: If you need to delete any of your projects, please go to the All projects page. There, hover the pointer on the unnecessary project and click the Edit button. You will find the Delete button in the Edit project pop-up window.
Q: I have mistakenly deleted the wrong project? What can I do?
A: First of all, don't panic. Luckily, Web CEO Online can restore your deleted project with all data and report history. All you need to do is add this project as if it is new: click the Add icon in the top-right corner of the All projects page, add the URL of the mistakenly deleted project and click Add to close the pop-up window.
Q: How can I suspend a project?
A: At the moment you cannot directly suspend any project.
There is a workaround for those Silver and Gold Service Plan users who have a limited number of projects added. Go to Account > Billing and switch your current paid service plan to Free. If you have more than 2 projects all your projects will be automatically suspended. Switch then back to your paid service plan and go to the All projects page. Here you will be able to activate only those projects that you want to work on. If you have a large number of active projects, please contact our support and specify the project or projects that you want to be suspended.
Q: How can I set a schedule to run reports automatically?
A: This option is project dependent and is configured for each site separately. Go to your All projects page. Each project has a notification stating when the last report was run (Scanned 12 days ago, for example). You will find it to the right of the project URL:
- Click this notification to open the pop-up menu;
- Select the Scan Schedule option;
- Click the Enable the scheduled task for this project checkbox to activate this option
- Set a weekly, monthly or quarterly scan schedule;
- Save the settings.
From now on, all configured reports will be run automatically with the defined frequency.
Q: How can I configure reports to be sent by email automatically?
A: Originally, automatic report mailing was designed to simplify reporting to clients. But who says you cannot configure the system to send reports automatically to yourself?!
Automatic report mailing is an integral part of the Client Reporting system. Find the Reports link in the top-right corner of the page. Here you can add as many recipients as you need:
- Click Add client to open the configuration window;
- On the first tab (Sites) name this setting and select sites (projects) for which you want to configure automatic report mailing;
- On the Reports tab select tools and reports that will be emailed automatically. Note that if you select an unconfigured tool, you will be able to save the settings but the empty reports for this tool won't be emailed.
- Then go to the last tab (Scheduled report mailing) and click the Send reports via email on a schedule checkbox to enable this option;
- Specify message settings (From, To, Subject fields and etc.) and the sending schedule (weekly, monthly or quarterly).
To check your settings you can send yourself a test message. To accomplish this, check the appropriate checkbox on the last tab. The test message will be automatically sent after you click Save.
Q: How do I send reports via my SMTP server?
A: Gold and Pro users can specify their SMTP server settings. Together with white-label branding, emailed reports will be fully customized, without any sign pointing to Web CEO Online. To configure the SMTP settings, find the Account link, click it to open the pop-up menu and select Account settings:
- Go to the Mailing Settings section;
- Click the Send reports via my mailing server checkbox;
- Add your host and port, specify your username and password;
- Enable the TLS connection option if needed;
- Save the settings.
Q: Which formats can a report be exported into?
A: You can export your reports in the PDF and CSV formats. Each report, when you read it on your screen, has the Download icon in the top-right corner of the menu bar. Click it to download a report as a .pdf or .cvs file. This menu also has a Mail option. Click it if you need to send a report via email (the report will be sent as an attached PDF file).
Q: How does white-labeling work?
A: Branding reports with a preferred company or client logo enables you to present reports in a professional, client-friendly manner. When you brand your reports, all references to Web CEO Online are removed. Your own logo, header and footer are displayed each time reports are emailed or shared with a client or colleague.
Report branding includes the insertion of your logo and company information in the header and footer of a report, inserting links to your company site and removing all references to Web CEO Online.
To brand reports, please go to Account > Account settings > Branding and enter company information and upload your logo. Note that you can edit or remove this information at any time.
Q: How do I share my projects within Web CEO Online?
A: With Web CEO Online paid versions, you will have the unique ability to work at your projects with other Web CEO Online users, including Free Version users. Give collaborative access to your projects to your colleagues and partners: develop and promote your projects within a single cloud environment.
To share your projects, go to Account > Collaboration and create a collaboration group:
- Click Create group;
- On the General tab name the collaboration group and select the projects that you want to share with others;
- On the Users tab specify the emails of the Web CEO users with whom you want to share your projects.
After you are done, click Save. Please note that that the members of a collaboration group have administrative access to all tools and settings (only the project delete option is disabled for group members) and the collaboration group members won't be billed for your projects.
Important: If a shared site(s) is a part of a group of similar projects (a group is assigned in the project settings), the site will be shown on the All projects page of your colleague/partner with the group name that you specified in the project settings. Be cautious when adding funny group names for new and already added projects.
Q: How do I know that a project was shared with me?
A: Shared projects are shown with a special icon on the All projects page. Apart from that, in the left bottom corner of the settings window of a shared project you will find a note like Project owner: email@example.com.
Q: How do I add multiple keywords in the Rank Checker settings?
A: To add multiple keywords in the Rank Checker, please open tool settings. If you are adding keywords for the first time, then you will find a checkbox and a cursor blinking near it in the Keywords tab:
- Type a keyword;
- Press Enter to start a new line and type another keyword;
- Configure other tabs and save the settings.
If you need to add another keyword after you have already added keywords and saved, open the settings again, click Enter to start another line and type a keyword. If you have a file with keywords, copy the list of keywords and simply paste it. The same is true for entering keywords in the settings of the Buzz Tracker tool.
Q: Why does my site suddenly disappear from and then appear in the ranking report? Is the Rank Checker tool unstable?
A: Our research shows that up to 4% percent of results are regularly dropped out of the SEs' results pages for a short period of time (changes in SE algorithm, results are driven from different search servers, etc). This may cause slight differences in results shown in the Rank Checker tool and on the SE results pages. After the second scan, Rank Checker usually has enough data to overcome such fluctuations: up to three additional scannings are performed for controversial results within a short period of time.
Important: adjusting requests are free of charge and are not added to the service fee in the Pro service plan (as well as in any other plan).
Q: Do you have a project Dashboard / How can I view a summary report for a particular project?
A: On the All projects page click the Dashboard button. Here you will find the project's Dashboard with summary data for a particular site.
Q: How do I quickly navigate to the To Do List?
A: The To Do List is available from the Dashboard: find the Website Promotion Stages section and click the To Do List button.
We normally respond within 48 hours Monday thru Friday.
Before asking a question, take a look at our FAQ section.
Your question might be answered there.
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